At RUBYST, we want you to feel confident trying our products. Because our products are consumable food products, we have specific return guidelines to ensure product quality, safety, and a fair experience for every customer.
UNOPENED PRODUCTS
30-Day Returns
We accept returns of unopened and unused products purchased directly from drinkrubyst.com within 30 days of delivery.
To be eligible for a return, the product must:
- Be unopened and unused
- Be in its original packaging
- Be returned within 30 days of the delivery date
- Have been purchased directly from drinkrubyst.com
Please contact our customer support team before sending any product back. Returns sent without prior authorization may not be accepted.
Unless the return is due to an error by RUBYST, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
YOUR FIRST RUBYST ORDER
First Order Satisfaction Guarantee
Trying RUBYST for the first time? We want your first experience to feel risk-free.
If you try a RUBYST product from your first order and decide it isn't right for you, please contact us within 14 days of delivery.
Our First Order Satisfaction Guarantee applies to one opened product from your first purchase. We may ask for your order number, a photo of the remaining product, and brief feedback about your experience.
As a general guideline, at least 50% of the product should remain.
The First Order Satisfaction Guarantee is limited to one claim per customer, household, or shipping address and does not apply to products that have been substantially or fully consumed.
ORDER ISSUES
Damaged, Leaking, Defective, or Incorrect Products
If your order arrives damaged, leaking, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A photo of the shipping package
- A photo of the affected product
- A photo of the lot or batch number, if available
Once reviewed, we will provide an appropriate replacement or refund at no additional cost to you.
You do not need to return damaged or leaking food products unless specifically requested by our customer support team.
ORDER CONTENTS
Missing Items
If an item is missing from your order, please contact us within 7 days of delivery.
After confirming the issue, we will either send the missing item or issue an appropriate refund.
DELIVERY SUPPORT
Packages Marked Delivered but Not Received
If your tracking information shows that your order has been delivered but you cannot locate it, please first check:
- Your mailbox, front porch, or other delivery areas
- With members of your household
- Your building's front desk or mailroom
- With nearby neighbors
In some cases, carriers may mark a package as delivered shortly before the package physically arrives.
If you still cannot locate your package after 48 hours, please contact us within 7 days of the delivery scan so we can review the shipment and determine the appropriate next steps.
BEFORE FULFILLMENT
Order Changes and Cancellations
We process orders quickly.
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered fulfillment or has been shipped.
Orders that have already shipped are subject to our standard return policy.
ADDRESS ACCURACY
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error before your order has shipped, please contact us immediately.
Once an order has shipped, RUBYST cannot guarantee that the shipping address can be changed.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, we may refund the eligible product value after the package is returned to us. Original shipping charges are non-refundable, and additional shipping charges may apply if the customer requests reshipment.
PAYMENT TIMING
Refund Processing
Once a return or refund request has been approved, refunds are generally processed within 3–5 business days.
Refunds are issued to the original payment method.
After RUBYST issues the refund, your bank or credit card provider may require an additional 5–10 business days to post the funds to your account.
ADDITIONAL CONDITIONS
Promotions, Gift Cards & Other Retailers
Promotional Items and Free Gifts
Complimentary samples, promotional gifts, and free products have no cash value and are not eligible for individual refunds.
Gift Cards
Gift cards are non-refundable except where required by applicable law.
Purchases From Other Retailers
This Return & Refund Policy applies only to purchases made directly through drinkrubyst.com.
Products purchased through Amazon, TikTok Shop, retail stores, or other third-party sellers are subject to the return and refund policies of the retailer where the purchase was made.
Return Abuse and Fraud
RUBYST reserves the right to review and limit refunds or replacements in cases involving suspected fraud, repeated refund claims, excessive claims, or abuse of this policy.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
CONTACT US
We are here to help.
If you have any questions about a return, replacement, or refund, please contact our customer support team and include your order number so we can assist you as quickly as possible.
support@drinkrubyst.com