FAQ

Frequently Asked Questions

What products does RUBYST offer?

RUBYST currently offers 30-Day and 7-Day Goji Juice Shots, plus 1 lb and 2 lb Organic Dried Goji Berries.

Where do you ship?

RUBYST currently ships eligible orders within the United States.

How much is standard shipping?

Standard shipping is $8 USD for orders under $70 USD. Standard shipping is free for orders of $70 USD or more. Available options and charges are shown at checkout.

What is the return policy?

Return requests must be made within 30 days of delivery. Standard returns are limited to unopened, unused food products in their original packaging. Opened food products are generally not eligible for return.

What if my order is damaged, incorrect, defective, or has a shipping issue?

Please contact us through the Contact Us page. Depending on our review, we may offer a replacement or refund.

What payment methods are available?

Available payment methods are shown securely during Shopify checkout.

How long will processing and delivery take?

Processing and estimated delivery times are being finalized. Any available delivery information will be shown at checkout.

How can I contact RUBYST?

Please use the Contact Us form and include your order number if your question concerns an existing order.